ForumMonkeys Terms and Conditions

Terms and Conditions


I. Support (SLA)

ForumMonkeys assures customers of a response within twenty-four (24) hours of posting a support request in the proper support forum during Monday through Friday (GMT-5). In the event ForumMonkeys fails to provide a response, ForumMonkeys will issue a service credit in the following forms, at the customer's discretion: a coupon for 50% off, a free forum addon, or a free support points refill. Exceptions include interference by: Acts of God, family and medical emergencies of support staff, loss of network connectivity caused by circumstances not under ForumMonkeys' control, and observed holidays announced prior to occurrence.

Once purchased, our products are supported for the lifetime of the products in their original forms. Code that has been modified by a customer becomes the responsibility of the customer. Support for a customer's modifications may still be secured by expending support points.

The skin source code may be altered (at your risk) - any modifications to the original will not be supported by ForumMonkeys unless support points are expended.

ForumMonkeys provides support on their public forums - license holders who are deemed disruptive may, solely in the judgment of the staff of ForumMonkeys, have their licenses revoked. License holders who have their licenses revoked may not be issued a refund and are required to immediately remove all ForumMonkey skins from their website(s) and destroy their copies. The staff of ForumMonkeys reserves the right to suspend the former license holder's account, and prevent any future transactions from taking place. Disruptive acts include but are not limited to: use of profanity, posting pornography or links to pornography, rude or denigrating behavior to staff or fellow customers, and spam advertising. In most cases, a warning will be issued prior to a license being revoked under these conditions.

II. Licensing

All ForumMonkey skins are copyrighted works of authorship. A ForumMonkey skin is defined as the custom settings, programming, and graphics separate from the original as provided by the forum software. ForumMonkeys retains ownership of it's products and any copies of it, regardless of the form in which the copies may exist. This licence is not a sale of the original skin or any copies.

By installing and using any ForumMonkey skin on your server, you agree to the following terms and conditions. Such agreement is either on your own behalf or on behalf of any corporate entity which employs you or which you represent.

Purchase of a ForumMonkeys skin grants a single license to run one instance (a single installation) on one web server and one web site (i.e. a single domain). Multiple licenses are required for more than a single web site or domain.

The skin is licensed only to the original customer. You may not rent, lease, sublicense, sell, assign, pledge, transfer or otherwise dispose of the skin in any form, on a temporary or permanent basis, without the prior written consent from an agent of ForumMonkeys.

If you have a valid license, you may set up an additional test installation in order to test the skin. To make this clear to us and our license verification procedures, place it in a directory with the words 'test' or 'dev' present and be sure to password protect it. It must not be accessible by the general public.

The license is effective until terminated. Each license provides a single year of free updates for each skin purchased, subject to change at any time by ForumMonkeys. You may terminate the license at any time by uninstalling the skin and destroying any copies in any form.

The ForumMonkeys copyright and/or branding must remain visible, unaltered, and in place at all times, unless the customer has purchased a Branding Free license for the domain.

The skins and the accompanying files are sold "As Is" and without warranties as to performance of merchantability or any other warranties whether expressed or implied. As these products are digital goods, no refunds will be issued once the product has been downloaded.

ForumMonkeys is not liable for the content of any message posted on a forum using their skins.

Customers must assume the entire risk of using the skins. Any liability of ForumMonkeys will be limited exclusively to product replacement or refund of purchase.

This Agreement constitutes the complete statement of the agreement between you and ForumMonkeys, and supercedes all representations, understandings or prior agreements between you and ForumMonkeys.

ForumMonkeys reserves the right to modify these terms at any time.


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